Straight Talk Blog

Ted Rubin
Quality Customer Service

Quality Customer Service

Quality customer service requires a strong plan and a system built to resolve issues efficiently. It’s about looking at challenges constructively and teaching customer service reps (as well as other customer-facing persons in the organization) to do the same, creating...

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Go Where the Love Is

Go Where the Love Is

"Go Where the Love Is" is a simple yet powerful concept that can be applied to all types of relationships. It's about focusing on the people in your life who already love you, or seem to be leaning in that direction, rather than trying to win over those who don't. We...

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