How Social Will Drive Customer Experience Into 2014 ~via @InsideCXM

People have been asking me what changes I see coming down the pike for social media and social marketing as we move into 2014. While I don’t read tea leaves or have my own personal crystal ball, I think we’ll be seeing a lot more movement in three key areas:

Read the whole post here at “Inside CXM… Insights from the forefront of customer experience management.”