Return on Relationship (ROR, #RonR) impacts brand success by fostering trust, authenticity, and emotional connections with customers. This leads to increased brand loyalty, higher customer retention, and positive word-of-mouth, ultimately enhancing brand equity and driving long-term business growth.
Customer Experience is your only true “real” branding, AND…
The only time you have 100% of your customer’s attention is when they are looking for Customer Service… do not miss that opportunity.
⬇️ The slides from my Keynote at The Millennium Alliance Transformational CMO Assembly in Charlotte, NC. ⬇️
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