by Ted Rubin | Apr 13, 2011 | Featured, Marketing, Social Media/Marketing
Many people are finally realizing that social media is serious business. Not “serious” as in stuffy, fun-resistant, and devoid of personality, but “serious” as in something that is of great value to our companies and needs to be treated as such. What is one of the...
by Ted Rubin | Mar 31, 2011 | Featured, Marketing, Social Media/Marketing
Traditional customer service certainly gets its share of bad-mouthing: endless pre-categorized “service” menu selections followed by long wait times to speak with a customer representative, plus the constant risk of getting disconnected, or the call dropping in the...
