Consumers do not owe you their attention, and they certainly do not owe you their “permission.” We need to EARN it… permission is earned through quality content and offers, genuine interest in and deep understanding of consumer preferences/needs, and a consistent track record that builds trust. Keep the trust, keep the permission, keep the customer.
It’s not just the volume or brilliance of content that matters, it’s how that content relates to them.
If content is not relevant, it’s nothing more than a waste of your time and a reason for the consumer to take away permission for ongoing interaction with you.
The rise of retargeting and digital yield techniques is killing brands, and brand equity for the long-term. It makes me wonder how many brand managers, and more importantly CMOs, bother signing up for their own email distribution lists, or shop their brands from an anonymous browser to experience what their customers are being subjected to.
Customer experience is no longer simply about product, delivery, and service, but about how the customer experiences our marketing.
Permission is your ROR, #RonR (Return on Relationship).
As you head into the final quarter of 2022 and the start of 2023, remember that Permission is a two-way street, and the traffic signals are controlled by your followers. Be their Green Light… not their stop sign!