by Ted Rubin | Dec 23, 2023 | Featured, Marketing, Social Media/Marketing, Uncategorized
Ted Rubin and William Harris discuss Looking People in the Eye Digitally 🧐, and finding points of emotional connection… In our digitally connected age, the ability to look people in the eye takes on a new dimension. Beyond the traditional interpretation of eye...
by Ted Rubin | Feb 19, 2023 | Featured, Marketing, Social Media/Marketing
Quality customer service requires a strong plan and a system built to resolve issues efficiently. It’s about looking at challenges constructively and teaching customer service reps (as well as other customer-facing persons in the organization) to do the same, creating...
by Ted Rubin | Dec 4, 2022 | Featured, Marketing, Social Media/Marketing
“Get back to basics and look people in the eye digitally,” is Ted Rubin’s key message to marketers today. Ted is the author of several books about developing customer relationships. “Retail Relevancy,” the new book he co-authored with John Andrews, explores how brands...
by Ted Rubin | Oct 15, 2022 | Featured, Marketing, Social Media/Marketing
Over the years I’ve been asked by a lot of people how they can be more successful in building relationships on social channels. And the one thing that keeps coming to the surface is the importance of being “present” when you’re communicating with someone. You know how...
by Ted Rubin | Jan 5, 2018 | Featured, Marketing, Social Media/Marketing
Use the tools available to get to know your prospective partners, colleagues, and customers. Let me tell you a story. I’m an older guy… 59 years old (turning 60 this month… OMG). I graduated college in 1980, and I was taught by my parents to look people in...
