by Ted Rubin | Oct 2, 2014 | Featured, Marketing, Social Media/Marketing
What happens when #JustBeNice isn’t enough? Let’s look at this through the lens of customer service. About a year ago, you bought a new grill at a national chain. The sales reps were friendly and convinced you to buy the store brand, the model you wanted was in stock,...
by Ted Rubin | Sep 17, 2014 | Featured, Marketing, Social Media/Marketing
—– “Want to turn “lurkers” into active participants on your Facebook page? Learn what it takes to really connect with your Facebook visitors.” Getting more “active” fans on Facebook isn’t all that complicated, but it does depend...
by Ted Rubin | Feb 19, 2014 | Featured, Marketing, Social Media/Marketing
A little advice for people here using LinkedIn and Facebook, more of a very strong suggestion… stop sending out invites without a personalized note, and best if that note offers a reason you want to connect. EVEN if we just had a conversation/engagement…...
by Ted Rubin | Aug 11, 2012 | Featured, Marketing, Social Media/Marketing
I travel frequently, but my partner, and the Founder of Collective Bias John Andrews, is a true road warrior. He must spend as least 200 nights per year in hotels around the country, predominantly Hilton to which he is tremendously loyal. We recently discovered the...
by Ted Rubin | Aug 7, 2012 | Featured, Marketing, Social Media/Marketing, Video
Published on Aug 2, 2012 by CollectiveBiasROR Ted Rubin, Chief Social Marketing Officer and author of the upcoming book “Return on Relationship”, sits down with Ramon Nuez Jr., Editorial Director of Crowdsourcing Week, to discuss companies that do not let...
