by Ted Rubin | Oct 12, 2018 | Featured, Marketing, Social Media/Marketing
Are you more likely to pay attention to a product recommendation from a Google ad, or from a local parent you know and trust? If someone you know in your neighborhood offered you a useful product sample to try at just the right moment, wouldn’t you be more...
by Ted Rubin | Jun 30, 2018 | Featured, Marketing, Social Media/Marketing
The customer experience matters. Don’t think so? Just ask Ted Rubin. All he wants to do is buy a pair of jeans, but one store’s online experience and not-so-customer-friendly policies keep preventing him from closing the deal. For this episode of The...
by Ted Rubin | Sep 12, 2017 | Featured, Marketing, Social Media/Marketing, Uncategorized
Amazon is the next generation of Walmart, for brands and competition, but it’s “Walmart on steroids”… everywhere, for everything, 24/7. Soon they will move in a big way extending from merchandise into personal services… they already are....
by Ted Rubin | Jul 11, 2017 | Featured, Marketing, Social Media/Marketing
There’s no faking it, our customers and prospects have finely tuned antennae when it comes to spotting our intent. There’s a part of the brain known as the amygdala that does a better job of sensing danger (and sincerity) than the reasoning part. It creates our...
by Ted Rubin | Jun 20, 2017 | Featured, Marketing, Social Media/Marketing
When you think of the worst customer experiences you have had, does travel leap to mind? Some lost baggage here, a delayed flight there, a reservation snafu, and all of a sudden you’re dealing with customer service reps who have absolutely no power to solve your...
